Find quick answers about treatment process, pricing and policies at HandsViet.
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General information
Monday - Saturday: 8:00 AM - 8:00 PM. Sunday: 8:00 AM - 12:00 PM. Closed on public holidays.
We recommend making an appointment to ensure availability. You can book via our website or call our hotline.
Yes, HandsViet has free motorbike parking at both facilities. For cars, Facility 1 has nearby parking 50m away. We also assist with calling taxi/Grab for patients when needed.
Absolutely suitable. HandsViet has elevators, wheelchairs, and comfortable waiting areas for elderly patients. Our specialists are experienced in treating osteoarthritis, back pain, and rehabilitation for senior patients.
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Pricing and policy
HandsViet does not currently process direct payment through the national health insurance system. However, we can provide financial invoices and the necessary documents for patients using private health insurance plans.
Yes, we accept most common health insurance plans. Please contact us for details.
After assessment and goal setting, the team will explain the recommended treatment package, estimated number of sessions, and the corresponding cost. We prioritize full clarity before a patient starts the program.
Yes. Please inform us early via hotline or Zalo so our team can help arrange a suitable new slot. Early notice helps HandsViet optimize schedules for you and other patients.
Costs range from 400,000 - 2,000,000 VND depending on the service. We offer package deals for long-term treatments.
HandsViet can provide financial invoices and required professional documents within applicable regulations for your private insurer. You should check your policy coverage in advance to prepare a complete claim set.
HandsViet guarantees service quality. If not satisfied after the first session, you can request a therapist change or 100% refund for that session. For packages, you can stop and refund unused sessions.
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Process and treatment
The first visit includes a comprehensive assessment, diagnosis, and personalized treatment plan. Duration is approximately 60-90 minutes.
You can book easily through the website, hotline, or HandsViet's Zalo OA. Once your request is received, our team will confirm a suitable time and guide you on how to prepare before the appointment.
Each therapy session typically lasts 45-60 minutes, depending on the service and your condition.
Usually patients begin to feel improvement after 3-5 sessions. However, treatment duration depends on the condition: acute pain (5-10 sessions), chronic pain (10-20 sessions), post-surgery recovery (20-30 sessions). The specialist will advise specifically after assessment.
Duration depends on the diagnosis, severity of impairment, and recovery goals. Many basic programs run for 6 to 12 sessions, but the doctor and therapists will adjust the plan according to real progress.
Yes. Prescriptions, imaging, MRI, CT, X-ray results, or previous treatment records help the team assess you faster and avoid unnecessary duplication.
Highly recommended if available: X-ray films, MRI, test results, current prescriptions, and doctor referral letter (if any). This helps the specialist make more accurate assessments.
Please arrive 10-15 minutes early, wear comfortable clothing, and bring your ID and relevant medical records. If you are taking medication, bring your prescription or a list so the doctor can assess your case fully.
Yes. After functional assessment, the doctor and therapists will provide stage-based goals, estimated sessions, home exercises, and re-evaluation milestones to track progress.
Telehealth at HandsViet via Zoom: (1) Book and prepay, (2) Receive Zoom link via email/Zalo, (3) Expert assessment via video call, (4) Live exercise guidance, (5) Exercise program with video guides sent via email. Suitable for consultation, exercise guidance and progress monitoring.
Still have more questions?
The HandsViet team is always ready to support you with clear information and practical guidance.
